Crickex Com's Privacy Policy

Welcome to crickex com. This Privacy Policy ("Policy") describes how crickex com collects, processes, stores, and protects your personal data when you use our website, mobile application, and related services ("Platform").

Crickex com believes your privacy is a fundamental right. The trust of millions of users across Bangladesh is our greatest asset, which is why we maintain full transparency in how we collect and use your information.

This policy has been written in Bengali to help our Bangladeshi members easily understand their rights. In the event of any legal dispute, the English version shall be considered the final and authoritative text.

Various types of information are collected when you register an account and use our services on crickex com. A detailed breakdown by category is provided below:

A. Information You Provide Directly

• Identity Information: Full name, date of birth, nationality
• Contact Details: Email address, mobile number, residential address
• ID: NID number, passport number (for KYC verification)
• Financial Information: bKash/Nagad/Rocket number, bank account details
• Account Information: Username, password (encrypted)

B. Automatically Collected Information

• Device Information: IP address, device type, operating system, browser
• Usage Information: Login times, page visits, click patterns
• Transaction Details: Deposit, Withdrawal & Bet History
• Location Data: Approximate location based on IP

Crickex com uses your data only for legitimate and transparent purposes. We never use your information unnecessarily.

Primary Use Cases:

• Account Management: Completing registration, verifying login, and keeping your account secure
• Service Delivery: Betting, payment processing, bonus & promotion distribution
• KYC Verification: Identity and age verification, anti-money laundering
• Customer Support: Issue resolution, complaint handling, and live chat support
• Fraud Prevention: Detecting and preventing suspicious activity
• Personalization: Customizing your experience based on your preferences and usage patterns
• Marketing: Informing you about relevant offers and promotions (you may opt out at any time)
• Legal Obligation: Regulatory reporting and legal compliance

Crickex com does not sell your personal data to any third party. However, sharing information may be necessary in specific circumstances:

Lawful Grounds for Sharing Data:

• Payment Processor: Shared with payment gateway providers — including bKash, Nagad, and Rocket — solely for the purpose of processing transactions.
• KYC Provider: Limited data shared with identity verification service providers.
• Technology Partners: Cloud and technology service providers essential for platform operations.
• Legal Authority: Upon a valid request from a court order, investigating authority, or regulatory body.
• Fraud Prevention: With Anti-Money Laundering (AML) and fraud prevention agencies.

Crickex com uses industry-leading technology and practices to protect your data. Security is never compromised.

Our Security Framework:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Password Hashing: Your password is never stored directly — only a strong hash is kept.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced server-level security measures.
• Regular Audits: Third-party security audits and penetration testing.
• Access Control: Only authorized personnel have access to your data.

The crickex com website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Crickex com does not retain your data beyond what is necessary. Different types of data are held for different retention periods:

Once the retention period expires, data is securely deleted or anonymized.

As a crickex com member, you have several important rights over your personal data. Contact our support team to exercise any of these rights.

Crickex com is strictly for users aged 18 and above. We never knowingly collect data from minors.

If we discover that anyone under the age of 18 has created an account, that account will be closed immediately and all associated data will be deleted.

The crickex com platform integrates certain third-party services, such as payment gateways and KYC verification providers. Each of these services operates under its own privacy policy.

Crickex com is not responsible for the privacy practices of third parties. We recommend reviewing their policies before using those services.

If our platform contains links to external websites and you choose to visit them, that site's privacy policy will apply, not ours.

Crickex com may update this Privacy Policy as needed. In the event of any changes, we will:

• We will update the "Last Updated" date at the top of this page
• We will send email or platform notifications for any significant changes
• Consent may be requested again where necessary

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. Please visit this page regularly.

For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us:

• Email: support@crickexcom.ws
• Live Chat: Available on the platform 24/7

We typically respond within 7 business days. Complex matters may take up to 30 days, but you will be kept informed of the progress.